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To activate your warranty you will need to register your product. You can do so by mail or by email by sending us a copy of your purchase receipt which must include the date of purchase, price paid and the identity of the shop or reseller which sold it to you.  Please keep your original purchase receipt as evidence that the date of your claim falls within the warranty period.

Duchess products are of the highest quality and come with a 1-year worldwide manufacturing warranty. In countries mandating a longer warranty time, Duchess extends the warranty appropriately.

One Year Replacement Guarantee.  All Duchess pleasure objects are intended for use by adults only. Duchess guarantees your new vibrator for a period of ONE (1) YEAR, after the date of original purchase, against defects due to faulty workmanship or materials. If you discover any defect and notify Duchess during the warranty period, Duchess will, at its discretion, replace the pleasure object free of charge with the same model and color or a model of equal or greater value and similar function available at that time.

The warranty covers working parts that affect the function of the device, structural components and the exterior silicone coating. It does NOT cover cosmetic deterioration caused by normal wear and tear of use, storage and travel, or damage caused by accident, dropped unit, misuse or neglect.  Any attempt to open or take apart the pleasure object (or its accessories) will void the warranty immediately.

General.  Claims under warranty must be supported by reasonable evidence that the date of the claim is within the warranty period. To validate your warranty, please keep your original purchase receipt together with these warranty conditions for the duration of the warranty period.

Vibrators and Dildo Products under warranty claim must be returned (together with Return Merchandise Authorization (RMA) number and a copy of your original purchase receipt) to Duchess with postage paid. Your replacement item will be shipped at no charge once the warranty claim is validated.  Immediate priority is given to any reported defective device.  Shipping costs are non-refundable.  Under certain conditions, Duchess may provide refund of return shipping fees at its sole discretion based on time since purchase and reason for return.

This undertaking is in addition to a consumer’s statutory rights and does not affect those rights in any way. If you experience any problems with your Duchess vibrator pleasure object, have any questions regarding its operation or believe you are eligible for a warranty claim, please contact customercare@duchessexperience.com for priority assistance.

Duchess Rabbit Vibrator Sex Toy Online Shop Purchase Guarantee Seal

 

Duchess Experience Shop – Satisfaction Guarantee.  If you purchase your Duchess from us you are also covered by a 30 day money back guarantee.  Please inspect your Duchess upon its arrival.  If for any reason you are not satisfied with your Duchess, you may return the unused, unsoiled item in its original condition with all tags, labels, packaging and seals in place for a full refund.  Please contact us as you would with a warranty notification and obtain an RMA number for return authorization.  Shipping costs are non-refundable.  Under certain conditions, Duchess may provide refund of return shipping fees at its sole discretion based on time since purchase and reason for return.  This guarantee does not apply to purchases not made on the company web store.